pcwiz inc PC Diagnostics & Data Recovery Software: Technical Assistance Form

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Anyone Can Have a Problem with a PC

If you have a computer, then you will sooner or later have computer problems. pcwiz inc products are intended to help you solve or reduce troubleshooting time on PC PROBLEMS. It is expected that novices need guidance, but sometimes even the experts need help. Providing help to novices and experts and everyone in between is the purpose of this page. And, it is completely FREE!

Before you use it, though, you might want to try our Help Desk first. If you don't get the help you need, come back to this page and send us your request.

All you have to do is enter the information requested and click on the "Mail to Tech Support" button at the end of the page. That will cause your computer to send us an E-mail message. We will review your request and send you a response.

Meanwhile, we have provided a few tips to help you Work Through any problems you may have.

Remember that even we "experts" get stumped from time to time, so don't get mad if we don't know the answer. We try our best, and we are always interested in feedback as to how we are doing, and in suggestions for doing better. Be sure to visit this page from time to time, as it will grow in size and scope.

By the way, in case you didn't know, we develop PC maintenance products, and you can read about them on this Web Site. We will appreciate your ordering all you test products from us and we are sure you will like them the way thousands of our other customers do.

Note: The Email address below must be PERFECT or you will get NO RESPONSE and we cannot process your request for help! Required information is marked with a red asterisk (*).

Please Tell Us About Yourself and Your Company
* Email Address (required):	Purpose of this Enquiry:

How did you find our site (actual name, please)?
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Tell Us About Your pcwiz inc Relationship and Product
Your Customer / Invoice Number:	When you bought the Product:
pcwiz inc Product:	Actual product name:
Version:	Serial # if any:
Please Describe Your System
Motherboard/CPU:	Memory Configuration:
Devices:	Bus Type:
Please Describe the Problem Situation
What does the problem relate to?	Other Problem Area
What kind of problem is it?	Other Problem Type
What is the Problem (Describe)?	What have you done to solve it?
What was the result?	What comments/ideas do you have?
What diagnostic test tools do you now use?	What do you want improved about them?

Note: If you are using Internet Explorer 4.0 Beta version, it will send this form but may not automatically go to our download area. If you get ERROR 401 or 404, send your complaint to Microsoft and not to us, as it is probably a bug in your browser. In any case, we will send you an email with download instructions for our software. Come back to this page and click Here if you receive an error message about the security certificate having the wrong signature.

How To Work Through a Problem

Here are our ideas on how to work through a problem. We are not implying here that you cannot do this on your own. We ARE saying that these ideas have worked for us and others and they can help you too.

Our PC Clinic diagnostic software is loaded with procedures, coaches, help, and tips to guide you. If you don't own a copy, you should buy one immediately to assist you in the problem-solving process.

1. What is a Problem? A problem is a difference between what reality appears to be and what you want it to be. There are three important factors in a problem:

a. What you want (your goal)
b. What is standing in the way of your goal
c. What you are free to do to change the situation

Often, people have no idea, or only a vague idea about a. above, so they are not satisfied with anything, the current situation always seems horrible, and everything blocks success.

Do you know what you want to Be, Do, or Have? What is that?

2. What is versus what should be. What would things be like if they were ideal? Relating to computers, this means you must know what the system is like when it is working okay. On a detailed level, it is hard to answer this. For example, a cable can be loose or tight, but how loose is "too" loose? Once you know what it SHOULD be like, then examine what it IS like, and compare them. To fix the problem, change circumstances so what is = what should be.

3. What did you do? This is one of the most productive questions to ask. If the system WAS working okay and now it is not, WHAT DID YOU DO to the system since it was okay? Chances are big that you did something that changed the setup of the system and now it will not work.

4. What must you do? Once you have evaluated what you did before and the ideal scene, you can see what is wrong. Unfortunately, there are often many variables that obscure your path to the right thing to do. In order to approach the solution, look at the big picture first and find whatever the variable items have or don't have in common. For example, if the computer does communicate over serial ports properly, you how the serial port relates to other items in the PC. Only the serial port uses the serial controller chip, and only it uses the -12V from the power supply. Nothing else in the computer uses these. The problem could be in the chip or the supply, but it is not in the CPU because if it were, the whole computer would not work. You can usually eliminate confusion over too many variables by analyzing just one at a time in this way.

5. Ask a REAL expert. Most neophytes see a computer as a simple thing to fix because it has only 10 major subassemblies in it. The problem is: newsters often break things in the process of trying to fix other things, and that gives them even more to fix (and break). If you don't know what you are doing, ask a more experienced person for help, and PAY him or her for that help. It is guaranteed that his experience did not come free. If at all in doubt, go to a REAL professional who makes his living fixing computers. Typically, you'll get your money's worth.


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